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Sales Department
Our sales & support center is
available 24 hours a day via telephone. If you are calling to
signup, please make sure that you have your computer on and ready to
setup your account. Also have your payment method ready.
In order to signup for our services and have your account instantly
activated, you must have an active e-mail account. Otherwise
your account will take up to 72 hours to be activated manually.
If you have a yahoo, or GMail.com email account, this will work
best.
Pre Sales Questions:
CLICK HERE
To Signup for Service NOW : 1-877-701-1077
Fax : 1-888-207-2311
Hours of Operation: 7 days a week 7AM to 9PM
Central Time
TO ORDER
ONLINE - CLICK HERE
Acceptable Payment Methods:
ACH/Check Drafts are available on Phone Orders Only.
Subject to Approval.
*Payments Show on CC/Bank Statements as MTG INTERNET
1-800-868-1934
Technical Support / Billing
Department
Phone support is
reserved for the most important function, getting online. Once
you are connected to the internet, everything else is available via
Support Ticket on our support website.
Billing
concerns, accelerator activation or requests, and questions that do
not affect your ability to connect to the internet must be submitted
online through the support ticket system. Live phone support
is not provided. Our account managers personally handle all
support tickets, and we have found we can handle each case
faster online in a fraction of the time.
SUPPORT
CENTER:
http://www.dialupcenter.com
TO SUBMIT A
SUPPORT REQUEST:
http://www.dialupcenter.com/ticket.html
Management Department
Our management team handles all billing, escalated customer service
issues, support tickets and upgrades. This reduces clerical
errors, ensures timely resolution on issues, and increases speed of
service activations. For this reason, management is only
available live via phone for emergency cases, such as a network
outage. No add-on services, or billing cases will be handled
"on the spot" via phone. Visit our customer support site at
www.dialupcenter.com to
submit a support ticket/case.
Manager's Office (Toll Free) -
1-800-868-1934
EMERGENCY - Report an Outage:
314-329-3030
Fax : 1-888-207-2311
General Manager: John H.
Assistant Manager: Michelle J.
Hours of Operation: Monday-Saturday 10AM to
4PM CST Except Thanksgiving, Christmas, New Years, and the Monday
after Easter.
A manager is also on monitoring the network until
11PM CST everyday.
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