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1. What
makes you different from the other internet service providers?
What makes us different, is that all of
our support and network is managed by 100% American based
trained helpdesk technicians. We
staff our office with the very people who you trust with all
your technical issues for your computer if you were to take it
to a local shop. Of course, this costs us a lot more, but
we wouldn't have it any other way.
Reasons to make the switch:
1. Reliable network management - No busy signals!
2. Knowledgeable Support & Network Technicians Managing
Our Network
3. Easy to signup / Easy to cancel - HASSLE FREE
EXPERIENCE
2. I'm
having too many problems now with my current provider. How
do I know you wont have the same problems?
We are not allowed to
speak for other providers or mention names, but we have seen the
following issues:
- Consistently
decreased session times for higher usage
- Completely change
the Dialup Networking configuration of the PC
(Even after uninstall)
- Ad based dialers that slow the connection, and remain active
during the entire internet session
- Targeted popup ads
that increase VPS (value per subscriber) and additional income
- Charging a large
flat rate or per minute charge for technical support.
**We do NONE of this.
3. How does
your billing work, and what is your "Price Lock Guarantee"?
Our billing is based
on a per month authentication period, with a fixed 24th payment
cycle. What this means, is you will be charged when you
subscribe, for the current month. Then on the 24th, you
will be charged for the upcoming months service, and only be
charged on the 24th of the month from thereon. And yes,
this means in your first month, you will see 2 payments, but
thereafter only once. We find this easier and overall
cheaper than pro-rated service, then setup fees, and such.
Our access servers and monthly allocation hours are based on GMT
0 time, so technically, your monthly time starts over at 6pm CST
on the last day of the month.
The price lock
guarantee, means that as long as you maintain your payments on
time, if our prices change your price will remain the same.
You will be "grandfathered" into your current rate any time the
plans, terms, or prices change.
4. Why don't
you offer e-mail accounts to everyone automatically?
After a lot of
research, we have come to the agreement, that e-mail would only
be activated by request. Only 55% of our subscriber base
uses standard e-mail service with us. Of those 55%, almost
all of them only request one email account. So, in order
to keep costs down on our premium email service, we only
activate email addresses as requested via support ticket.
We no longer provide
POP3 E-Mail Service. It is web mail access only.
After checking out all the free e-mail providers, we
suggest an e-mail account with
YAHOO. They have
a great spam and virus filter, and if you ever decide to change
ISPs (We would hope not) your e-mail isn't affected.
5. Why do
you offer access in different 'Networks'
We offer internet
access to several networks, because we have found that
our standard network (Network 1) did not provide the coverage we need to
serve our customers.
We have grouped with other nationwide networks to fill these
gaps. Of course, there are some towns that have been
monopolized by their phone companies, or a single ISP that has
their own equipment, locking in their customer base at very high
rates. We cannot cover some of these areas.
Why do we separate
our networks? Simple. Operations costs. Each network
or group has its own usage system and prices for us, so of
course that changes the rates. We are an honest ISP.
No lies. No hassles. Just service you want for great
prices. If we put all of our networks together, there
would be an overall higher price.
6. I do not
have a credit card. May I still order service?
Absolutely. Customers signing up to our cooperative may use Visa, MasterCard,
AMEX, or Direct Checking Account Drafts. If you would like
to pay your bill monthly manually with a money order, you can do
so by subscribing to the Premium Plan via Telephone.
7. What
things should I know about internet service with your company,
or any other company that offers DUN based internet service?
SMTP Port 25 is
partially blocked on most networks, but most POP3/SMTP email
service provides have an alternate port for you to use.
Most mail providers will have an alternative outgoing mail port
for you to use so this wont be a problem. This only
affects users who use a 3rd party email service through Outlook
Express, or a similar email management application. Our
provided e-mail accounts are web-based only.
Please make sure that
you keep your spy ware down on your machine, and that you keep a
steady antivirus system going on your machine. Some spy
ware try to ping their source with information about your
surfing habits, or to let them know things that's happening with
your pc. Some also knock your connection from the net.
We understand that some computers are too slow to accept anti
virus software, but its essential for internet users.
Please check out our advanced support area if you have been
given access, for great downloads.
We suggest AVG Anti
Virus Free Edition, and Spy Sweeper, Which is only $29 per year.
The following thing may affect your
connection or your computer.
Level 1 and 2 viruses
(Those of higher threat)
Trojan Applications
Data Miner Ad Bots (Spy
Ware
or Spy Bots)
Unauthorized software
on your pc - downloaded from supposed 'free' websites.
We do not
require nor provide software to use our service.
We have always felt,
that if an ISP requires software, that they have something fishy
going on. For Windows based users, it takes approximately
4 minutes to setup a connection using the "Network Connection
Wizard" built into windows.
8. I just
had a hard time canceling with my previous provider. How
simple do you make it to cancel?
Canceling is as
simple as filling out a short cancellation form on our support
website at
http://www.dialupcenter.com . Please make sure that you submit your
cancellation requests by the 20th, to prevent being billed for
the upcoming month. Cancellations requested after the 20th
are processed in the next billing cycle.
9. Do you offer a free trial for service?
I am sorry, but we do not provide free trials on internet service.
10. Do you provide a money back guarantee if I cancel
service?
We do not. here is an explanation of how this works:
All orders received are verified within 24 hours. Any
fraudulent orders, or attempts will be prosecuted to the fullest
extent of the law. We collect 12 types of data during to
order to prevent any fraud attempt, and work closely with the
local governments of all 50 states. We reserve the right
to use proxy bypass and Caller ID bypass technology to ensure
orders are legitimate. Any number coming from a proxy, or
VOIP backend, will cause MTG to terminate the account.
Legitimate customers who wish to cancel, but to now allow MTG
the allocated time to process cancellation or do not abide by
our TOS to cancel may be prosecuted accordingly. Customer
is responsible for any chargeback's inappropriately reported,
and MTG reserves the right to post past due penalties and fees
to the credit bureaus. Once an end user has
authenticated (Logged in successfully) on an account they are
responsible for paying for that account for the current month.
11. CCISP Is cheaper through my church than your other
public ISP's. Why is this?
We went to the table with our carriers, and decided that
non-profit and religious congregations would be given special
rates on the carrier level. Since we have multiple
carriers, all the networks that agreed to offer this, are
included in CCISP. We cannot offer these rates publicly on
our websites, because we cannot directly market them. The
churches and congregations are free to offer them to family,
friends and anyone in their community.
12. Are there any special requirements to meet before
our congregation can be registered with CCISP?
It depends. If you have proof that you are a 5013c
organization, that's the only item we would need. If your
group participates in the fundraiser program, then all proceeds
would go to to the registered group name only. We would
issue a 1099MISC at the end of each calendar year. If you
only participate in the co-op pricing without the fundraiser, no
paperwork or documentation is required.
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